Hi, ladies (and potential gentlemen)!
Just wanted to slip in for a moment, say hello, and let you know I'm visiting and trying to be around here and there.
I'm not even sure when I last posted, things have been so crazy busy.
As you may recall from previous posting, a small group from a company in India will be taking over our positions when our division officially closes, so for the last three weeks, I've been training two guys on how to do different parts of my job. Basically, they'll be splitting up the work I do between these two guys. So it's been non-stop talking and answering questions for three weeks, walking them through my processes, step by step.
I've got to say, it's exhausting. To be so mentally focused all day long, all week long, talking almost all day long, and concentrating very hard so that I answer all their questions thoroughly and in an understandable manner ... I go home at night and on the weekends and can't wait to NOT TALK. At all.
The guys I'm training are very smart, attentive and thorough, which is both great and exhausting. Great, because they learn quickly; exhausting, because they ask a ton of questions and I have to explain every detail as thoroughly as I possibly can. Some of my colleagues say they have struggled with their trainees because of heavy Indian accents, but I have to say, that hasn't really thrown me. I can understand my trainees; their English is just fine. What I struggle with is that these two guys word things in a completely different way sometimes, so when they ask me a question, I have to pay very close attention to what they're actually asking, so I don't give them the wrong answer. To be that mentally 'on' all day long is draining.
I don't mind doing the training -- these guys are really nice, and it's not their fault our jobs are being outsourced. What I've been struggling with these past weeks is the lack of organization from our management. They're just not on top of things. The trainees came into town and got training schedules (who they'd be paired with on what types of accounts), but we -- the trainers -- were not sent the schedule. When we finally did get it (and several revisions of it), I noticed overlapping (ie, I was scheduled to be training two different people about two different types of accounts at the same time, and so were some of my colleagues). When I pointed it out, my transition manager just said, oh, you can just have one sit somewhere while you work with the other for an hour or two, and then switch. *eye roll*
Then, we kept getting different instructions -- from three different managers -- regarding what they each felt was top priority, so we all felt like we were being pulled in too many directions. But none of my coworkers were saying anything; they were just getting upset privately but not speaking up to the managers.
So, finally, I lost my temper (mildly) and told one of the managers that they (the 3 managers) needed to get together and come up with a cohesive decision on what is to be first priority during this transition... because the way they were doing things, we had to start one project, then stop it, and start another for the other manager, and then stop that one, and start a third or fourth project for the third manager, all the while we're also supposed to be training all day long, so basically we were swamped with work yet nothing was getting done (and training was getting behind, and still is, for all of us). It was stressing everyone out, and they felt like they'd never get it all done unless they worked 24/7. Case in point, one night I worked until 1 AM. And this past week I stayed until 10 PM a couple of days, just to try to catch up on all the things I've gotten behind on because my entire day is made up of training, which slows down my ability to actually get my job done.
On top of all that, the way the managers have our final three weeks scheduled... *shakes head* I truly think the final transition could be a big mess. The way it's scheduled, the trainees will go back to India at the end of this month, around Nov. 1 or 2. Our last day is technically November 9. Which means the trainees will only have from Nov. 5 through Nov. 9 to try to do our jobs all by themselves, from India. That's one week. Five days.
What if -- upon their return to India -- they have computer access problems? Any company that's ever started using new programs, or even just changed their password at the start of a new month, sometimes has access issues as a result. Right now, the trainees can't access many of the programs they'll need to access in order to do these jobs -- security, passwords, and authorization aren't ready yet. And that usually takes a bit of time to correct. Plus, if they have any questions whatsoever regarding the job, they'll only have one week to ask us, and then we'll be gone and they'll be on their own.
I'm training them as thoroughly as I possibly can, but even the smartest person can have a momentary lapse where their brain goes, "Okay, now how
do I do this part again?" You can understand it perfectly when you have help standing right over your shoulder, but when it comes time to do it all by yourself for the first time, sometimes you can do most of it, but get stuck in a spot or two, and need a little assistance. The schedule does not give these poor trainees that much time to contact us if they need that little reminder. As well, we won't be around for them to complete a full cycle of what we do for our jobs from the beginning of the month through to the start of the next one. We'll be leaving the company right in the middle of things. Plus, the few that will be staying behind until February don't know how to do my job, or the jobs of a few of my coworkers (and have already noted as much to Management, only to be told it will be fine), so if my trainees or my coworkers' trainees have any questions beyond that first week in November, we won't be here and no one else will be able to help them.
I know I shouldn't care, because I'll be gone and it won't be my problem anymore, but I don't like the way Management is handling things. I think it's unprofessional and inefficient, as well as badly scheduled and poorly planned. I think scheduling things this way is making a potential mess, all in the name of cutting costs and showing Upper Management that they don't need to give the India company more than six weeks transition time (even though they asked for 12, for thorough training and making sure everything transitions smoothly). I even tried to point out some of the areas where there could be big problems (and where there are already big problems), but Management isn't taking me seriously. They're not listening, so I guess they only have themselves to blame if it falls apart after we're gone. Still, I have a feeling they'll blame us anyway.
Anyway, imagine my laughter when I was watching an episode of Bones season 1 the other week, during all this chaos, and Booth said this:
"This is me accepting reality. My superiors... they make the decisions, Bones, all right? If they don't think them through, that's really not my problem."
Heeeeee. Thank you. A little bit of wisdom from Booth, a little reminder kick in the head.
I keep trying to say to myself, not my problem, not my problem, if they don't listen to what I notice is going to be an issue... not my problem. It's really hard not to get frustrated sometimes, though.
Okay, enough of my ranting and rambling!
How are the rest of you? I hope all is well, and that things are going smoothly and joyfully.
I'll try to log on sometime this week after the new Bones episode airs, and comment about that. Much more fun than this work frustration topic, that's for sure.
Until next time... be well, everyone.